News

Time to Reflect!

Posted on Friday, January 25, 2019

It's that time of year again when we reflect on the season just passed, thinking about how we can improve on our services as we head into the next season. Here is a breakdown all the responses we received from our staff surveys in 2018.

As you can see, the chart hyperlinked highlights a few areas where we need to improve, mainly with regards to on-site welfare & facilities, pre-event information, and our social media presence. Over the course of the next few months we will be analysing the feedback you have provided us with so that we can come up with comprehensive solutions to the issues raised.

Watch this space for news items over the winter months as these items will outline the solutions we will be implementing throughout 2019.

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I wanted to write personally to say a huge thank you to you and your brilliant team for all your hard work to enable to deliver, in such a short space of time, a wonderful Royal Windsor Horse Show.

When we started the planning, we honestly had no idea whether we could or could not run and had so many changes it must have made it almost impossible for your team – however as always they adapted and overcame the many hurdles that we presented, with a smile and a complete can do attitude and many people are saying that it was one of the best show’s that they have ever been to.

Everybody I have spoken to has said how fantastic the cleaning was and that the loos were immaculate, and the showground looked as good on the last day as it did on the first day – which is exactly what any organiser strives to achieve. Nothing was ever too much trouble and everything was delivered with a smile. Your cleaners were tremendous once again. Even with the date change and the added bonus (!) of COVID everything was delivered on time and Dan Sheard is a superstar and was absolutely magnificent in everything – he got on so well with our team and is a huge asset to DC.

Nick Brooks-Ward
H Power