Application Guidelines
Application Guidelines - General Info
These guidelines are intended to help you complete the application form. Please read them before you start and follow the guidance carefully.
We accept applications via post, fax, email or via our online system, we prefer online applications.
Please check that all sections of the application form have been completed before posting, faxing, emailing, or submitting online. Incomplete application forms will not be accepted.
Application Guidelines - Set-up an account
Click “Sign up for an account”.
Enter your first & Surname as written on your birth or marriage certificate, gender, email address, and a password. Please be careful when entering your email address. The password must be at least 6 characters and is case sensitive.
To create an account you must read and agree to the Terms & Conditions, and the Code of Conduct.
The system will send an email to the email account you specified.
You need to click the link within the email to verify your email address and activate your account.
You may now login to your account to continue with your application
Application Guidelines - Login
Once logged in you will be presented with your overview, this page shows any events you have applied for and their status.
Before you can apply for any events you must “Update your profile”.
Application Guidelines - Your Profile “Personal Details”
Place of birth: enter the town, county, and country.
Date of birth: the minimum age is 16 years (litter roles only), you need to be 18+ to undertake duties as a safety steward or traffic marshal.
Marital Status: single, married, living with partner, other.
Nationality: country
NI Number (UK): national insurance number. Leaving this section blank will slow your application and may result in your application being unsuccessful. You may be asked to produce proof of your national insurance number. If you do not have a national insurance number please enter your reasons in the details box provided for permits and visas.
Passport Number: Due to the nature of our business we may be asked to provide these details to our clients. You may be asked to produce your passport before an employment offer can be made.
National ID Number: for non-UK nationals.
Will you be a student on 05/04/2009: Yes/No.
Application Guidelines - Your Profile “How did you find out about this opportunity”
Please provide details here about how you found out about the opportunity.
Application Guidelines - Your Profile “Do you require a permit or visa to work/volunteer in the UK”
Please use this box to explain your reasons for not providing a National Insurance number and/or details of your entitlement to work in the UK if required.
Employers have restrictions placed upon them by government for non-UK citizens working in the UK. Therefore it may be necessary for you to provide documentation to prove your entitlement to work within the UK before undertaking any employment with us. Please use this link for information about working in the UK: www.workingintheuk.gov.uk
Application Guidelines - Your Profile “Contact details - Basics”
Phone Number: your daytime/home/primary contact number.
Mobile phone: if applicable
Best method to contact you: Email/Post/Text/Phone/Mobile/Any
Application Guidelines - Your Profile “Contact details - Permanent Address”
Permanent Address: this should be the address you are registered at for council tax, electoral role etc.
Application Guidelines - Your Profile “Contact details - Correspondence Address”
Correspondence address: if different from your permanent address. This address should reach you throughout our working season (March > September).
Application Guidelines - Your Profile “Next of Kin”
First name: first name of a person we can contact in an emergency
Surname: surname of a person we can contact in an emergency
Phone number: phone number of a person we can contact in an emergency
Relationship with your next of Kin: Parent/Sibling/Guardian/Partner/Other
Application Guidelines - Your Profile “Do you have any special needs which may need to be catered for whilst working/volunteering with us?”
Please enter any details in this box that we may need to be aware of - include any disability, illness, injury, phobias, communication barriers, dietary requirements.
Application Guidelines - Your Profile “Do you have your own transport? Can you bring others with you?”
Please tell us the transport you plan use, if you have your own car, and if you able to provide lifts to other staff in your area.
Application Guidelines - Your Profile “If you are applying as part of a group please provide details i.e. a group name”
Please use this box to tell us if you are applying as part of a group, such as a group of friends, Scout group, or voluntary group.
Application Guidelines - Your Profile “Availability & Shifts”
When are you available from: day and month.
Would you mind working night shifts: yes/no.
Application Guidelines - Your Profile “Please indicate if you have experience in the following roles”
Festival or Event Stewarding: yes/no
Other Stewarding: yes/no
Festival or Event Traffic Management: yes/no
Other Traffic Management: yes/no
Festival or Event Litter or Recycling: yes/no
Other Litter or Recycling: yes/no
Festival or Event Supervision (Small team 1>10 people): yes/no
Other Supervision (Small team 1>10 people): yes/no
Festival or Event Supervision (Medium team 11>25 people): yes/no
Other Supervision (Medium team 11>25 people): yes/no
Festival or Event Supervision (Large team 25+ people): yes/no
Other Supervision (Large team 25+ people): yes/no
Festival or Event Management: yes/no
Other Supervision Management: yes/no
Application Guidelines - Your Profile “Do you hold any of the following qualifications”
First Aid / Medical: yes/no
SIA: yes/no
Forklift License: yes/no
HGV License: yes/no
Application Guidelines - Your Profile “Experience - please provide details here”
Please enter any information to support your application, if you have worked with us or another event organisation in the past please provide details of roles and responsibilities.
Application Guidelines - Your Profile “Your photograph”
Please upload a photograph if possible (this can be done at a later date), the photograph should be:
- Colour passport style
- A recent and true likeness, showing the full face, with no hat, helmet or sunglasses, although you can wear everyday glasses
- Taken against a plain, evenly lit and light background
- Warning: Black and White photographs and those not in the above format will be rejected!
Photo for ID card examples below:
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| Too Close | Headgear | Too Bright | Too Dark |
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| Dark Background | Curtained Background | Shadows | Just right! |
Application Guidelines - Your Profile “Please check over your application carefully”
Please check all details carefully, and select one of the buttons at the bottom of the page to either edit your details or confirm that all information is correct.
Application Guidelines - Select Events
Select the events you wish to apply for, if events with clashing dates are selected you will be informed and asked to amend your selection.
Application Guidelines - Deposit Payment
Depending on the event/s you apply for you may need to send a deposit to secure your place. Any deposit required needs to be paid after you have applied. We do not confirm any positions until we have received your application and your deposit has cleared.
You only need to pay 1 deposit per year i.e. 1 deposit covers all festivals you would like to work or volunteer at.
You can pay your deposit via the following means:
Online via a major debit or credit card: Visa, Visa Delta, Visa Electron, MasterCard, Switch/Maestro, Solo, American Express.
By post: Cheque or Postal Order
You can find further details about paying your deposit within your PAAM user account (created when applying online), or PDF application form (for applications sent via post/fax/email).
Paying a deposit does not mean your position is confirmed for an event, you will receive further confirmation if you are offered a position.
Deposits are returned in October, part or all of your deposit may be withheld if you:
- Do not complete the shifts allocated to you.
- Loose any equipment allocated to you.
- Miss your on-site briefing.
- Do not turn up at all and do not notify us at least 7 calendar days prior to the volunteer arrival date of the event.
- Breach the Terms & Conditions.
- Breach the Code of Conduct.
If you have paid a deposit and do not gain a position (for any reason other than failing a PNC check) at any of the events you have applied for which require a deposit to be paid, your deposit will be refunded ASAP.
If you do not gain a position due to failing a PNC check you deposit will be refunded in October.
If you have paid a deposit, have been confirmed for a position, and cancel your position at least 7 calendar days prior to the arrival date of the event — your deposit will be returned in October.
We refund deposits for cancelled positions prior to October only in extreme circumstances — a holiday or exam doesn't count as extreme.
Please note: all online payments are sent securely via PAAM´s merchant system. The bank charges us 2% GBP on each deposit paid, thus when returning deposits paid online we are required to deduct 2% rounded up to the nearest GBP.
Application Guidelines - Application Completed
Your application is now complete, although can be amended at any time by logging into your PAAM account.
Once you have created a user account with our application system (PAAM), added all personal details, and if required paid your deposit (if you have included the Carling Weekend: Reading or Leeds Festival, or Glastonbury Festival within your application) – the status for each event within PAAM will change to application received.
Application received does not mean you have successfully gained a position at a festival or event!
Application Guidelines - So what happens next?
We confirm positions at events throughout the season, Glastonbury Staff positions and CAT Volunteering positions are confirmed first. All other festival and event positions are confirmed as soon as possible.
When a position is confirmed the status for the position within PAAM will change to application confirmed.
Please do not repeatedly contact us asking when positions will be confirmed, we understand many of you will want to make summer plans and would therefore prefer confirmation of your position straight away. Due to the nature of live events – dates are altered, events are cancelled, and staffing requirements change – often at the last minute. So sometimes we can’t confirm positions until 3-4 weeks prior to a festival or event. We always confirm positions as early as possible.
You can log into your PAAM account at any time to view the status of all festivals and events you have applied to.
Generally if you apply early and pay your deposit you’re likely to gain a position. The only problem may be a PNC check failure.
We are able to confirm Reading & Leeds Festival CAT Volunteer positions earlier than staff positions as the number of volunteers required is confirmed before the number of staff required.
2 final tips:
We receive thousands of applications each year – those who apply to work on the smaller shows as well as the larger ones are more likely to gain the positions they're after at the larger more popular events.
DO NOT apply for positions which you can't work, those who apply for positions and cancel at the last minute, or don't turn up, are blacklisted.